Please note: At time time, all inside visits are suspended until further notice. Outside visits are still available, weather permitting. No residents are infected and there is no outbreak at the facility. We are taking all the necessary steps to keep all our residents and employees healthy and safe. Additional information will be posted here.
Table of Contents
- General Information
- Vaccine Information
- Contacting Residents
- Medical Check of Residents
- Barber and Salon Services
- Personal Protective Equipment (PPE)
- Entrance and Exit Policy During COVID-19
- Healthcare Worker Appreciation
- Media Information
- Update History
As the public health concern surrounding COVID-19 continues, Edgar P. Benjamin Healthcare Center (EPBHC) wants to keep you informed on the precautions we are taking. We are working hard to do everything to address the concerns of the residents, family, friends, and staff. We appreciate your understanding and respect for the uncertainties inherent in this pandemic.
EPBHC is firmly committed to helping protect the health and safety of our residents–your family member, your friend, or your community member. We are closely monitoring the changing situation related to this pandemic and are complying with public health guidance.
Here is additional information regarding policies and procedures to help provide the best care at the EPBHC. Please help us by reading and following these policies and procedures. These policies and procedures are not exhaustive nor detailed and may change at any time.
This facility will follow any orders and guidelines provided through local, state, and federal partners regarding the pandemic of the COVID-19, including those published by the Commissioner of Public Health, Massachusetts Department of Public Health (DPH), Centers for Disease Control and Prevention (CDC), and the Centers for Medicare and Medicaid Services (CMS).
As of October 30, 2020, here is our facility status regarding COVID-19 and our residents:
- Currently, there are no COVID-19 positive residents reported.
- All residents previously positive for COVID-19 have recovered.
- New residents are welcome and quarantined before entering the rest of the facility.
We are happy to welcome you to visit your loved ones and friends following the recommended guidelines. (Please visit https://www.mass.gov/info-details/covid-19-updates-and-information for additional information.)
With the holiday season, you may want to view the latest considerations on how to celebrate the holidays: https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/holidays.html
The first dose of the COVID-19 vaccine was provided to our residents and essential front line workers in December 2020. The second dose of the COVID-19 vaccine was provided mid-January. Edgar P. Benjamin Healthcare Center worked with CVS pharmacy to ensure your loved ones and community members were vaccinated safely. We are proud to report that no adverse effects were experienced from those who received the COVID-19 vaccine. We are so proud of our residents and staff for participating in this important vaccine effort.
For more information see the following links:
Please read a letter from our Medical Director regarding the COVID-19 vaccine.
Vaccine Information from CVS Pharmacy:
See media coverage of the vaccine distribution.
UPDATED: 04/07/2021 — Inside visits are suspended until further notice. You may visit our residents in one of our outdoor spaces, weather permitting. You may see more information in the next section “Contacting Residents (Family Member/Friend).” regarding virtual visits and calling our residents.
Visitations of our residents by family and friends may be made by appointment. A dedicated visitation space is available for your visit. And, weather permitting you may hold your visitation outside.
All visits must be scheduled ahead of time through the Activities Department (617-738-1500 ext. 185). Visitation hours are held throughout the week. Visits are time-limited and this time-limited is strictly enforced. We must time-limit your visit to allow time to sanitize the visitation area before and after your visit.
Please notice additional guidelines regarding your scheduled visits. These guidelines are put in place to protect your family member or friend, as well as all of our residents.
- All visits must be scheduled through our Activities Department.
- Please arrive 15-20 minutes prior to your scheduled visitation time to check-in. Please park in the parking lot behind the building or on the street.
- All visitors will be tested for COVID-19. This rapid test is done to help protect our residents and staff.
- Only COVID-19 free residents may be visited in-person. In addition, only residents whose health condition allows transportation or movement from the resident’s room to the designated visitation space may be visited.
- A maximum of two (2) people are allowed per visit. No pets.
- All visits will be held in designated visitation areas.
- If the circumstance at the facility or the health of the resident you are visiting does not permit or cancels your visit, you must reschedule a new visit with the Activities Department.
- All visitors must wear a face mask or face covering during the entire visitation process. The face mask or face covering should cover the nose and mouth at all times.
- You must remain at least 6 feet away from our residents and staff. To maintain the safety and health of your family member or friend, only brief physical contact is allowed, if desired by both the resident and the visitor. The facility-provided alcohol-based hand sanitizer should be used before and after contact. The duration of close physical contact must be limited and face-to-face contact is to be avoided.
- Bathroom facilities are for hand hygiene only and will not be provided before, during, or after your visit.
- An EPBHC staff member may be present for the entire visit.
- There is a time-limit per visit. Please honor this time-limit.
- You must make and provide your own arrangements for transportation.
- No open items, including home-cooked meals or food, maybe left nor delivered nor passed to our residents at this time. Any belongings or items you bring must be taken with you once the visit is complete.
We want you to have an opportunity to visit your family member or friend and request that you comply with the above guidelines. Changes to the above guidelines may happen at any point to comply with federal, state, local, facility, and medical guidance.
Please be patient in scheduling visits. We are trying to accommodate our residents with an opportunity for a visit to the best of our ability keeping in mind the medical care and medical needs of our residents.
If you are unable to visit in-person your family member or friend, you may see more information in the next section “Contacting Residents (Family Member/Friend).”
Holiday Celebrations: Although holiday celebrations away from the facility are granted, we ask that all residents spending time with family and friends abstain from higher-risk or similar activities. COVID-19 safety precautions should be followed to protect our residents and yourself. Please read the CDC guidelines regarding celebrating the holidays together.
CONTACTING RESIDENTS (FAMILY MEMBER/FRIEND)
We encourage you to continue to call our residents. Telephone calls may be made directly to resident rooms or to the unit resident phones. A list of cordless unit phones are below:
- 1 East Residents: 617-566-1385
- 1 West Residents: 617-566-1402
- 2 East Residents: 617-566-1405
- 2 West Residents: 617-566-1429
*You may need to contact the receptionist or social services for your family member’s or friend’s current room assignment.
Arrangements may be made with our Activities Department to schedule a video conference call using Zoom. Fifteen-minute video conference calls are scheduled throughout the day using donated tablets. This type of call will not only allow you to speak with your family member or friend, but you will be able to see him or her. You will need to download and install Zoom on your phone, tablet, or computer from your device’s app store or directly from http://zoom.us. (A video camera is not necessary, but it will be helpful for your family member or friend to see you.) Unfortunately, we cannot provide technical support to use Zoom. However, there are numerous video tutorials available on how to download, install, and use Zoom on http://zoom.us or http://youtube.com.
To protect the health and safety of our residents and staff, we request that you do not drop-off or make deliveries of flowers, gifts, meals, clothing, or other items during this pandemic.
We kindly ask that nursing stations not be called to speak with a resident. This request will allow our amazing nursing staff to focus on providing the necessary care to our residents.
MEDICAL CHECK OF RESIDENTS
We understand your concern for our residents. In order to provide the best care for your family member or friend, we ask that you do not call the nursing stations for updates on the medical condition of our residents. If the medical condition of your family member changes, we will contact the listed health care proxy or emergency contact. If you would like to receive information on a resident, please contact the social worker’s office.
On July 29, 2020, dental and podiatry specialists will resume scheduling and holding appointments and visitations with our residents.
EPBHC follows the guidance and recommendations from the Center for Disease Control and Prevention’s (CDC) National Healthcare Safety Network (NSHN) and the Massachusetts Department of Public Health (DPH) regarding testing and screening of residents and staff.
Residents are continuously checked for symptoms and related symptoms of COVID-19. Weekly reports of resident status are sent to DPH.
Staff is screened daily upon entering and exiting the facility. Screening includes a visual check, measured temperature checks, and screening questionnaire. If the measured temperature exceeds 100.0 F, the staff member is required to immediately get tested for COVID-19. The staff member is not allowed back to the facility until a negative test result is returned and/or completion of the recommended quarantine period.
Staff COVID-19 testing is done weekly with results coming back within 24 hours. Changes to this testing frequency will be determined by guidance from regulatory authorities or based on the impact of the facility’s surrounding community spread.
In addition, all on-site staff must receive and provide documentation of a flu shot.
We appreciate the diligent and hard work of our nursing staff. They are working tirelessly to ensure that our residents are well taken care of.
BARBER AND SALON SERVICES
We have made adjustments to ensure our residents are looking their best.
EPBHC is providing on-going care for our community and is taking admissions. Please call and speak with or leave a voicemail message for our admissions director to get more information about our facility and our nursing.
Most group activities are suspended and the activities department and rooms are closed, but our Activities Department is keeping our residents engaged. A few group activities have resumed. These resumed activities follow strict COVID-19 protocols to maintain social distancing and size. Activity care packages are being created and distributed to residents.
In addition, our Activities Department is assisting to make sure that our residents are in contact with family members and friends. The Activities Department helps schedule in-person and electronic visits.
We are using the Zoom video conferencing service. Due to high demand, fifteen-minute video conference calls are scheduled throughout the day using donated tablets from the Massachusetts Attorney General Office, Massachusetts Senior Care Association, and Walmart.
For information on in-person visitations, please see the visitors section
All communal dining is suspended. Meal service is provided and served to each resident in the resident’s room.
PERSONAL PROTECTIVE EQUIPMENT (PPE)
All EPBHC healthcare workers and staff are required to wear a face-covering at all times within the building. Residents are given face masks to wear in rooms and in the facility provided no medical condition prevents wearing a face-covering.
ENTRANCE AND EXIT POLICY DURING COVID-19
Entry and egress are now restricted to the main front lobby entrance. Edgar P. Benjamin Healthcare Center may restrict the visitation of all visitors and non-essential health care personnel. There will be no congregating in the main front lobby or entrance.
All healthcare workers and EPBHC staff will be asked to perform hand hygiene, answer and sign a brief survey, and submit to a non-invasive temperature check when entering the building. Temperature check results cannot exceed 100.0°F in order to enter the facility to provide care or to work.
In emergency situations, emergency personnel will be permitted to go directly to the resident, staff, department, or affected area of the facility.
When exiting the building, all healthcare workers and EPBHC staff must submit to a second non-invasive temperature check, document the results, and perform hand hygiene.
HEALTHCARE WORKER APPRECIATION
All of the EPBHC staff are essential workers. They are front line workers in caring for our residents during this pandemic. Our staff forms the backbone of the standard of EPBHC care provided to your family member or friend.
We appreciate our staff’s commitment and dedication during this pandemic. If you would like to show your appreciation or express words of gratitude to our staff, please contact the Human Resources Department.
As a non-profit, donations are always appreciated. If you would like to make a donation, please click on the donate button below.
Members of the Media are encouraged to contact the EPBHC Administrator, Mr. Tony Francis, for information.
See media coverage of the vaccine distribution at EPBHC.
For a list of major updates.